The coronavirus pandemic has been challenging for businesses across all sectors, but we knew it was vital to keep providing reliable security services for businesses and homeowners throughout this troubling time.
During the first lockdown, we provided an emergency callout service while we got our safety procedures in place. Thankfully, we were able to return to a fully-operational service within the first month! We've been able to remain open throughout the pandemic, but in order to do this, we've had to make some significant changes to the way we work.
Pre-booked appointments
One of our main goals throughout the pandemic has been to minimise disruption for our clients and keep our services running "as normally" as possible. We've found it really beneficial to speak to our clients over the phone or via email to pre-book their appointments.
Arranging appointments ahead of time provides peace-of-mind for our clients, ensures they're prepared for our visit, and allows us to make sure everything is safe for our engineers before they arrive on-site.
Social distancing & hygiene
Social distancing has become a part of everyday life now, and we're sticking to the guidelines too. All of our technicians are keeping a safe distance while they work & avoiding face-to-face contact where possible.
On top of this, we've introduced some new protocols to make sure people entering the IDS offices are adhering to the guidelines too. We've got designated car parking spaces & we've provided handwashing stations near our doors so people can sanitise their hands before entering and exiting the building.
Our engineers are issued with...
We knew, from the very beginning of the pandemic, that our engineers would need to be prepared before entering your homes to keep you (our clients) and them (our staff) safe. Before attending an appointment, our engineers are issued with:
An information pack containing:
- IDS COVID 19 Risk Assessment
- Working Safely from a vehicle
- Working Safely in other people’s homes
- IDS Hazardous Substances Safety Information Sheet – Alcohol Hand Sanitizer
- Coronavirus COVID 19 follow the rules info sheet
- NHS Wales Cough and Sneeze info sheet
- How to put on a mask
- IDS Question card
A hygiene pack containing:
- Face Shield
- Half face P3 Mask & Filters
- KN 95 Masks
- Surgical Masks
- Nitrile Gloves x 100
- Disinfectant wipes x 200
- Keep your distance – 2m sticker
- Hand Sanitiser – liquid 250ml
- Hand Sanitiser – Gel 500ml
- Liquid Soap
- COVID 19 Procedure Reminder Card
Hopefully, this gives you an overview of the different protocols we have in place to continue working safely throughout the COVID-19 pandemic. We understand that security systems are (in some cases) more important than ever before. With a lot of offices and businesses closing their doors for the time being, there are a lot of vulnerable, empty properties that need an additional layer of security.
If you're looking to improve the security systems in your premises, don't hesitate to get in touch. Take a look at our home and business security systems by clicking the appropriate buttons below:
Home Security > Business Security >
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